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FAQs

See below for answers to the more commonly asked questions. And feel free to contact us anytime for expert pool advice.

Do solar blankets work?

Yes! If they have good exposure to the sun during the day, they will raise the temperature of the water 10 – 15 degrees over a few days. They also insulate the pool and keep the heat in over night. By eliminating evaporation, they also save on chemicals and water.

Do you carry the drops that turn the water red when someone pees in the pool?

For 30 years, we have offered a $100 reward to the person that can produce that product. To our knowledge, it does not exist. When the customer swears that Aunt Sue had it in her pool, we tell the customer that Aunt Sue lied to all the kids to keep them from peeing in the pool. We also suggest that they go ahead and perpetuate the lie to the next generation! Hey, if it works….

How do I backwash?

Sand Filter: Unroll your backwash hose, if you have one. If you have a dial valve, after turning off the pump, you depress the handle and turn the handle clockwise to the backwash setting. (180 degrees from filter) If you have a push/pull valve, after turning off the pump you either pull the piston up or push it down, depending on which is the normal filter position on that particular filter. Turn the pump back on and you are backwashing. Run the pump for approximately 3 minutes. After backwashing, turn your pump off and move the valve to the rinse position, if applicable. Rinse for approximately 1-2 minutes. With the pump off, put the valve back in the filter position. D.E. Filter: If you have a DE filter, we recommend backwashing until the water comes out of the hose clear. Turn off the pump for 15 seconds and turn the pump back on with the valve still in the backwash position. Repeat this until no more dirty water comes out upon turning the pump back on, usually 3 or 4 times. With the pump off, return the valve to the filter position and turn the pump back on to verify position.

How do I change the light in my pool?

Light bulb or complete light? Light bulb – remove the screw on the top of the chrome ring around the light. There will be enough cord wrapped around the light unit to allow you to bring the whole light unit up onto the deck. You then disassemble the light (tabs & screws or wire clamp assembly) and change the light bulb. We recommend changing the light gasket at the same time to ensure a tight seal. DO NOT USE LUBE ON THE GASKET! Reassemble the light and replace into the niche in the wall and reinstall the screw. Complete light – Be sure to purchase a light with the correct voltage (120v or 12v). Make sure the light has enough cord to reach your junction box with extra to allow the unit to be put on the deck for future bulb changes. Always make sure the electricity is turned off. Cut the cord directly behind the light fixture. Tie the end of the new cord to the cut end of the old cord and use duct tape to ensure the cord stays together. Working from the junction box, pull the old cord out. This will pull the new cord through the brass conduit leading from the light unit to the junction box. Disconnect the two cords, connect the new cord to the power source and install the new light unit into the niche in the wall. We are trained to replace light fixtures, so if unsure, call our service department for an appointment for them to install the light!

How long do cartridges (DE grids) last?

With proper care and if chemically treated, cartridges last about three seasons and DE grids last between 5-7 years.

How long should I run my pump each day? Why that long?

With our summer temperatures reaching as high as 100 degrees, we recommend to run the pump 24 hours a day in the heat of the summer. Otherwise you can run your pump at least 12 hours a day.

Is liquid chlorine or granular shock better?

Granular shock is most commonly used in the South. Liquid chlorine has a high pH and will effect the balancing of your water more drastically than granular chlorine.

Is a DE filter better than a sand or cartridge filter?

DE filters filter a finer particle out of the water, so if by best you mean best filtration, yes. They do require more maintenance. So if by best, you mean easiest to maintain, then we recommend a sand filter. Cartridge filters are usually recommended when the customer has no place to backwash. Because of our hard water, not backwashing old water out leads to draining pools much quicker.

Water samples: How much water, what type of container, where to take it from?

Any CLEAN container will work. We like to have at least a cup, preferably two taken from elbow length of the opposite end of the return in the pool.

When do I backwash? For how long?

You backwash when the filter pressure gauge reads 10 lbs more than the normal operating pressure when the filter is clean. This varies on every pool, so know what your regular pressure is when you have a clean filter. We recommend 3 – 4 minutes for a sand filter and multiple, shorter backwashes for DE filters.

Why do I need to shock my pool?

Shocking a pool eliminates chloramines in the water. Chloramines are combined chlorine which is inactive. They also cause the strong smells that are often mistaken for too high of a chlorine reading. Shocking also oxidizes organic materials. In our area, we recommend shocking once a week during the swimming season.

What is the best automatic cleaner?

There is no one cleaner that is best for all pool surfaces and shapes. The first question we ask the customer is, “Where is your pool located?” We carry pressure side cleaners, suction side cleaners and robotic cleaners, so the surroundings of the pool would determine the right cleaner for you. If you have problems with mainly leaves or bigger debris then a pressure side cleaner would work best for you. If you have problems with the smaller debris, like sand, then the suction side cleaner would work best for you. The robotic cleaner works best in any situation!

Breaker keeps tripping?

If the breakers are tripping when a piece of pool equipment is turned on, we recommend a service call. If the breakers trip for any other reason, we recommend they call an electrician, as our license only covers from the time clock on.

Dead animal in pool, what should I do?

Take it out and use PRS, a product by SeaKlear that removes all bacteria.

Fecal release in pool, what should I do?

Remove it and heavily shock the pool which will removes all bacteria, including cryptosporidium.

How do I clean my waterline tile?

If the pool is gunite or concrete you may use a tile cleaner and pumice stone. If it is a vinyl pool, you may use Off The Wall by Bioguard or Surface Cleaner by Baquacil. Apply product and add as directed. Both products work very well for this particular purpose.

How do you treat a green pool?

If you always follow the five keys to proper pool care then you will never have a green pool! But if you happen to miss a few steps and the pool turns green, NEVER drain your pool, we can always fix the problem with chemical treatment. First you should know how many gallons your pool holds. This will allow you to add the proper amount of algeacide. you should gather a water sample and take it to our water analysis center in our store. We can then determine what kind of algae you have and give you the proper chemicals to treat it. Most of the time a simple shock and algae killer will fix the problem. Remember always, chemically treat your filter after getting rid of algae or it could come right back.

My filter pressure is high, what should I do?

Most often, a simple backwash is all that is needed. If that doesn’t solve the problem, they should have a service tech out to diagnose the problem.

My filter pressure is low, what should I do?

Check the pump impeller for clogging or take the steps to eliminate an air leak on the suction side of the system.

My heater won’t fire, what should I do?

Set up a service call to have an experienced service technician diagnose the problem.

Pool cleaner is not working, doing circles, on its side, what should I do?

Call us first, and we may can troubleshoot over the phone. If that doesn’t work then bring in the head of the cleaner, unless there are problems with the hose, and drop it off for a bench repair. Our technicians will look it over and diagnose the problem.

Pump motor is loud, what should I do?

Two options. Pull the motor and bring it to us for a bench repair or set up a service call. A little sweat equity can save you a lot of money! We explain to the customer what is involved in bringing the motor in. If they, or we, don’t think they should do it themselves, we recommend the service call.

The pool lights don’t work, what should I do?

You could change the light bulb, but if that does not work, you should set up a service call to have an experienced service technician diagnose the problem.

The water level is high, what should I do?

If you have a DE or sand filter, you could waste some of the water out. If you have a cartridge filter, you either use a sump pump to lower the water or wait for evaporation to do the job.

What can cause a pump not to pump water?

Most commonly this is caused by one of two things. A clogged impeller which does not allow for the flow of water or, most often, it is caused by an air leak on the suction side of the pump. This could be the mechanical pump seal, o’rings or gaskets that are beginning to fail, or could be loose pipe fittings going in to or out of the pump. Valves before the pump could have bad o’rings or need new packing, depending on the type of valve. Underground plumbing leaks on the suction side or a bad skimmer are also possibilities, although fairly remote.